Shipping & Delivery Policy
Order Cancellation Policy
Cancellation of Orders
To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on dermafiquesupport@analemma.co.in or call us on 011-41190809
Cancellation after Shipment:
In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.
Return/Exchange Policy
The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:
- Product is damaged due to misuse/overuse
- Product is used or altered by customer
- If request is initiated after 5 business days of order delivery
Refund (For Returns/Cancellations)
In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.
Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.
Refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.
Shipping Policy
- Once an order is placed, we will dispatch it within 24 - 48 working hours from confirmation of your orders. Once the order has been dispatched it will be delivered within 5 to 7 working days.
- Order deliveries will be made by a third-party courier and logistics companies or Postal Services usually between 10.30am - 7:00pm from Monday to Saturday.
*The timelines are subject to external factors and may vary depending on the same
